FAQ

Active Trend Wear caters to fashion-forward individuals and families who value both style and performance in their activewear. Our target customers include:

• Men and women who want trendy sportswear for their active lifestyles
• Parents shopping for kids’ athletic clothing and shoes
• Fitness enthusiasts who need reliable workout gear
• Global customers looking for seamless delivery of quality sportswear

We combine fashion with function, offering:

• Trendy designs that keep up with current sportswear fashion
• Quality materials that perform during physical activity
• Family-friendly shopping with options for men, women, and children
• Reliable global delivery to keep your active wardrobe updated

We specialize in performance fashion across categories including:

• Men’s and women’s activewear (clothing and shoes)
• Kids’ athletic clothing and shoes (boys and girls)
• Accessories for all ages
• Seasonal sportswear collections

Each product page includes detailed size charts. We recommend:

• Measuring yourself according to our guidelines
• Comparing your measurements to our size charts
• When in doubt between sizes, consider sizing up for comfort during activity

If you need assistance, our customer service team can help you select the perfect fit.

Absolutely! While we focus on fashion-forward designs, all our performance wear is made with quality materials suitable for various activity levels. Look for product descriptions that specify features like moisture-wicking, stretch, and breathability for your workout needs.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:

• Faster checkout
• Order tracking
• Wishlist capabilities
• Personalized recommendations

Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.

We process orders quickly to get your items to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We don’t store your full payment details on our servers after your transaction is complete.

Payment declines can happen for several reasons:

• Insufficient funds
• Bank security measures (contact your bank if you suspect this)
• Incorrect billing information
• International transaction restrictions on your card

Try again with a different payment method if you encounter issues, or contact your bank for more information.

We offer two convenient shipping methods: All orders process within 1-2 business days before shipping.

We ship globally to most countries! Some remote areas in Asia and island nations may have restrictions. If you’re unsure, please contact us at [email protected] to confirm before ordering.

Once your order ships, you’ll receive a confirmation email with your tracking number and instructions for tracking your package. You can also track your order by logging into your account on our website.

While we carefully select reliable shipping partners, occasional delays can happen. If your tracking shows no movement for an extended period or if your package hasn’t arrived within the estimated delivery window, please contact us at [email protected] with your order number, and we’ll investigate.

We offer easy returns within 15 days of delivery:

• Items must be unworn, unwashed, and in original condition with tags attached
• Return shipping costs are the customer’s responsibility unless the item is defective
• Refunds are processed to the original payment method within 5-7 business days after we receive your return

To start a return:

1. Email [email protected] with your order number and the items you wish to return
2. We’ll provide return instructions and authorization
3. Pack your items securely and ship them to our return address
4. Once received and inspected, we’ll process your refund

Currently, we process returns and new orders rather than direct exchanges. For the fastest service:

1. Initiate a return for the item you wish to exchange
2. Place a new order for the correct size or style
3. We’ll process your refund once we receive your return

This ensures you get your replacement items as quickly as possible.

We’re sorry for any inconvenience! Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.

We’re happy to help! Reach us at:

• Email: [email protected]
• Mailing Address: 2306 Cherry Tree Drive, Jacksonville, US 32204

We typically respond to emails within 24 hours during business days.

Currently, Active Trend Wear operates as an online-only retailer, allowing us to offer competitive prices and global shipping. However, our customer service team is always available to assist you with your online shopping experience.